Privacy Policy

Dscent Gallery pays particular attention to the processing, confidentiality and safety of your personal data.

This aim of this privacy charter is to provide you with clear, simple and complete information about how we process the personal data you give us or the data we may collect while you are browsing our website, how it may be transferred to third parties and your rights and options to control your personal information and protect your privacy. 

  • Governing Law and Jurisdiction:                         
  • “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”. 

What is personal data?

Personal data is any information about an identified physical person or a physical person that may be directly or indirectly identified via an identification number or one or more elements particular to them, such as their last name, first name, date of birth, customer number, order number, photo, etc. 

When can we collect your personal data?

We can collect your personal data when you: 

– create a customer account on our website, apps, or in our stores; 

– order goods from our website; 

– make purchases in stands in stores; 

– join our loyalty program; 

– agree to receive marketing communications from us by email, telephone, SMS or post, depending on your selection; 

– answer surveys or satisfaction questionnaires based on your customer experience; 

– interact with our Company via its official page on social networks or when we suggest re-use of content that you have published on a social network; 

– contact our customer service; 

– send requests for information to our Company; 

– take part in an event we organize; 

– browse on the Internet using cookies or similar technology or when you click on advertisements for our products. 

What personal data might we collect?

(i)As part of the services we provide, we may need to collect certain data directly from you using electronic forms on our website, mobile apps or in selected stores, or in paper form, for a range of purposes (see IV for a list of processing purposes). 

Information we might collect includes: 

– Your identity (e.g. name, date of birth etc.) 

– Your contact details (e.g. email address, phone number, address etc.) 

– Your personal preferences in relation to the products we market or to our website (language); 

– Information relating to your orders, their tracking and your purchase invoices; 

– Information you may provide for our customer service; 

– Specific health data if you notify us of any undesirable side-effects concerning any of our products and/or if you proceed to undergo a skincare treatment in one of our institute or corner, when applicable;

Please note that : 

  1. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.

2.The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

 

– Your bank details if you place an order via our website; 

  

Personal data essential to  Dscent Gallery  is marked with an asterisk on all personal data collection forms on our website, in electronic form at some of our counters and stores, as well as off-line in paper form. If you do not fill in these compulsory fields, Dscent Gallery  will probably be unable to respond to your request and/or provide you with the requested services. Other information is optional and enables us to get to know you better and improve our communications and services with respect to you. 

(ii) We may also collect certain data generated by your purchases of products or services, online or in stores, particularly information regarding the amount and type of your purchases. 

(iii) Lastly, we may collect information regarding the use of our website, especially with respect to your browsing (pages visited, links clicked, etc.). Some of this information may be collected using cookies placed in your web browser when you browse our website. For more information about cookies, read our Cookies policy. 

  

For what purpose is your personal data collected and used?

Dscent Gallery processes your data to: 

– enable you to create a customer account on our website, applications and at our counters and in our stores; 

– manage your access to your customer account on the Internet or our applications; 

– process and manage your online orders and their delivery; 

– record purchases made at our counters or in our stores; secure online transactions, prevent fraud, payment incidents and manage debt collection (see our terms and conditions for more details; 

– manage customer relations with respect to any requests for information or complaints you may send us via our website, customer service or social network pages; 

– manage our loyalty program; 

– trace and manage any alerts you may send us as part of our cosmetic vigilance obligations or, when applicable, when you proceed to undergo a skincare treatment; 

– manage and optimize your customer experience by improving our knowledge of our customers; 

– propose appropriate, tailored services, particularly when we enhance our products and services; 

– conduct statistical analyses to develop management, measuring and reporting tools in order to adjust and improve our sales, marketing and product manufacturing; 

– subject to your consent, send you information on our offers, news and events on your chosen communication media; 

– manage your participation in any events to which you have signed up; 

 

What legal grounds legitimize the processing of your data?

Dscent Gallery processes your personal information: 

– to perform the contract agreed between yourself and dscent Gallery, to manage your access to your customer account and to process and track your orders; 

– within the framework of its legitimate interest for the purposes of marketing management, securing its digital media (websites, applications, etc.) and combating fraud; 

– when you have given your consent for the processing of your data, especially for the purposes of managing our sales prospection, and of your browsing data via cookies, etc. 

 

Who are the recipients of your personal data?

Your personal data is processed by the personnel of Dscent Gallery. We ensure that only authorized persons within Dscent Gallery have access to your personal data when this is necessary for the purpose of managing our commercial relations or meeting our legal obligations. 

 

How long do we keep your data?

We keep and proceed your personal data for as long as it is required in order to fulfil the purposes described in this Privacy Policy and as long as it may be required by law such as for tax and accounting purposes. 

  

  • Governing Law and Jurisdiction:                         
  • “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.