Retrun & Refund Policy

Conditions of Return

For all our products at Dscent Gallery, free return is guaranteed if notified within seven days from the product delivery in accordance with all the below conditions is met completely.

  • Returns on products can be either meant for replacement or refund.
  • No refunds will be applicable for international orders after shipping the orders.
  • Return of our product(s) is only available of fragrances, and not to beauty products.
  • Return of product(s) is only applicable in case of mismatch or manufacturing defect.
  • The item(s) returned should not be opened or used and must come with the original packaging along with any sampling pieces or manuals that come with it and all the Dscent Gallery tags attached.
  • If the item is found to be used cash refund is not possible.

How Do You Receive a Refund?

  • For online prepaid, credit charge of 2.5% percent of the total order value will be deducted if cancelled upfront without any reason and if shipped and returned AED 25 will be deducted for courier charges.
  • For cash on delivery customers, refund will be credited in the Dscent Gallery E-wallet. If cancelled upfront without any reason and if shipped and returned AED 25 will be deducted for courier charges.
  • It takes 7 to 10 days for a refund in credit card. Wallet refund will be done within a working day upon the order's return to the warehouse.